General Terms and Conditions of Clear Sight Abroad s.r.o.

1. Introductory Provisions

These General Terms and Conditions (hereinafter the “Terms and Conditions”). govern the rights and obligations arising between Clear Sight Abroad s.r.o., with its registered office at Plzeňská 3352/156, Smíchov, 150 00 Prague 5, Czech Republic, ID No. 232 85 63, registered in the Commercial Register kept by the Municipal Court in Prague under File No. 424542 (hereinafter the “Company”), and any natural or legal person using the services of the Company (hereinafter the “Client”).

Clear Sight Abroad, s. r. o.operates as an independent medical travel facilitator, mediating communication and service arrangements between Clients and partner healthcare provider Gemini, a.s. (“Clinic”) in the Czech Republic. Clear Sight Abroad, s. r. o.itself is not a healthcare provider and does not perform any medical acts.

By confirming a booking or signing a contract, the Client acknowledges that they have read, understood, and accepted these Terms and Conditions.

The Client acknowledges that for the successful mediation and conclusion of the healthcare services agreement between the Client and the Clinic, Clear Sight Abroad, s. r. o.  receives a commission from the Clinic. This commission does not affect the final price of the medical procedure charged to the Client by the Clinic.

2. Subject of the Contract

Clear Sight Abroad, s. r. o. mediates and organises the following non-medical support services in relation to medical treatment abroad:
– arrangement of medical consultation and/or medical procedure with a partner Clinic,
– transport, accommodation, interpreting, and other related travel or assistance services.

Clear Sight Abroad, s. r. o. acts solely as an intermediary and is not a contractual party to any agreement concluded between the Client and the Clinic.

3. Formation of the Contract

A contractual relationship between Clear Sight Abroad, s. r. o.  and the Client is established by electronic means (email or online booking form) once the Company confirms the Client’s order in writing to the email address provided by the Client.

All offers of services on Clear Sight Abroad, s. r. o. website are informative only and do not represent a binding offer within the meaning of Section 1732(2) of the Czech Civil Code.

The Client must provide accurate and complete personal information. Clear Sight Abroad, s. r. o. shall not be liable for consequences arising from incorrect or incomplete data provided by the Client.

4. Scope of Services

Clear Sight Abroad, s. r. o. shall:
– assist the Client in selecting an appropriate Clinic and treatment option;
– facilitate communication between the Client and the Clinic;
– assist in arranging travel, accommodation, and interpreting if requested and confirmed in writing;
– provide administrative and logistical support related to the Client’s medical travel.

Clear Sight Abroad, s. r. o. does not guarantee the performance, quality, or outcome of any medical procedure, as such services are rendered exclusively by the Clinic.

5. Personal Data and Confidentiality

The processing of personal data is governed by Regulation (EU) 2016/679 (GDPR) and the Czech Data Protection Act No. 110/2019 Coll.

5.1 Data Collection
Clear Sight Abroad, s. r. o. may collect and process personal data (name, surname, contact details, date of birth, medical history, photos, and other documents) for the purpose of:
– arranging a consultation or treatment plan,
– transferring information to the Clinic to evaluate the Client’s fitness for treatment,
– fulfilling the Company’s contractual obligations.

5.2 Legal Basis and Consent
By submitting personal data, the Client grants explicit consent for the Company to process and transfer such data to the Clinic Gemini a. s. within the EU or EEA for the above purposes. The Client may withdraw consent at any time by written notice sent to info@clearsightabroad.eu.

5.3 Data Retention and Rights
Personal data shall be retained only for the period necessary to fulfil contractual obligations or as required by law. Clients have the right to access, rectify, delete, restrict, or object to processing of their data, and to lodge a complaint with the Czech Office for Personal Data Protection.

5.4 Confidentiality
Both parties undertake to maintain confidentiality regarding all non-public information obtained in connection with the Contract.

6. Client’s Obligations

The Client shall:
– provide accurate and truthful personal and medical information;
– pay agreed advance payments and other charges within the specified deadlines;
– arrange valid travel documents, insurance, and visas where applicable;
– follow the instructions of Clear Sight Abroad, s. r. o.  and the Clinic;
– cooperate fully in the organisation of the trip and treatment;
– acknowledge that Clear Sight Abroad, s. r. o.  is not responsible for medical advice or outcomes.

The Client is obliged to actively receive and confirm all documents and information sent by Clear Sight Abroad, s. r. o.  (e.g., travel details, Clinic instructions, Treatment Plan) to the email address provided by the Client. Failure to receive or study this information by the Client does not relieve the Client of the obligation to comply with them and cannot be a reason for complaint regarding Clear Sight Abroad, s. r. o.  services.

7. Company’s Obligations

Clear Sight Abroad, s. r. o.  shall:
– confirm bookings for the selected Clinic and services after receiving the Client’s advance payment;
– provide the Client with information regarding dates, locations, and prices of the arranged services;
– act with due professional care and in accordance with Czech and EU law.

8. Treatment Plan and Medical Responsibility

After receiving the Client’s order and medical documentation, Clear Sight Abroad, s. r. o. will obtain from the Clinic a Treatment Plan containing the indicative procedure, timeline, and price.

The Client acknowledges that:
– the final decision on suitability for treatment is made solely by the Clinic’s medical staff;
– the Treatment Plan is subject to change depending on medical findings;
– the medical contract for the Procedure is concluded directly between the Client and the Clinic;
– Clear Sight Abroad, s. r. o. is not responsible for any medical diagnosis, performance, or outcome.

Any medical liability, including malpractice or negligence, rests exclusively with the Clinic that performed the procedure, in accordance with Czech Act No. 372/2011 Coll., on Health Services.

9. Payments and Invoicing

The Client shall pay the agreed advance for mediation and other services based on a pro forma invoice issued by the Company. Payment may be made by bank transfer, PayPal, or other method specified by Clear Sight Abroad, s. r. o.

If the Client makes payment in a currency other than EUR, the Client bears the risk of any currency exchange rate fluctuations between the date of the invoice and the date the payment is credited to Clear Sight Abroad, s. r. o.  account. The amount received by Clear Sight Abroad, s. r. o.  must correspond to the full EUR amount specified on the pro forma invoice, and any shortfall due to exchange rate differences or bank fees must be covered by the Client.

An order becomes binding only after receipt of payment by Clear Sight Abroad, s. r. o.unless agreed otherwise in writing.

If payment is delayed, Clear Sight Abroad, s. r. o. may withdraw from the Contract or postpone booked services. All additional bank or PayPal fees shall be borne by the Client.

10. Cancellation and Withdrawal

10.1 Consumer Withdrawal
Clients who qualify as consumers under Section 1829 of the Civil Code may withdraw from the Contract within 14 days of its conclusion, unless the services have already been fully performed with the Client’s prior express consent.

10.2 Cancellation by the Client
– Medical services may be cancelled no later than 14 days before the scheduled date. The advance payment will be refunded minus a contractual fee of EUR 50.
– If cancelled later than 14 days before the scheduled date, the advance payment is non-refundable.
– Transport or assistance services may be cancelled up to 48 hours before use; refunds are subject to a EUR 50 fee.
– Accommodation bookings may be cancelled free of charge up to 3 days before arrival; cancellations later than that are charged one night’s rate.

10.3 Changes of Date
The Client may request one date change free of charge if made at least 14 days before treatment. Subsequent or late changes are subject to approval by the Clinic and may incur additional costs.

11. Liability

Clear Sight Abroad, s. r. o.  shall not be liable for:
– medical acts, treatment outcomes, or professional errors of Clinics or their staff;
– health changes of the Client before or after treatment;
– inaccurate information provided by the Client;
– delay or cancellation caused by force majeure (e.g. illness, strikes, transport failure, pandemics);
– any indirect, consequential, or lost-profit damages.

The Client acknowledges personal responsibility for their health and agrees that every medical procedure carries inherent risks.

The Clientconfirms that any negative consequences (including cancellation of treatment by the Clinic, deterioration of health, or failure of the procedure) resulting from untrue, incomplete, or misleading information provided by the Client to Clear Sight Abroad, s. r. o. or the Clinic shall be borne by the Client.

Clear Sight Abroad, s. r. o. shall not be liable for the performance, quality, or standard of services provided by third-party suppliers (e.g., transport companies, accommodation providers, interpreters) arranged by Clear Sight Abroad, s. r. o.  for the Client, nor for any loss, damage, or injury arising from the use of such third-party services. Any claims regarding these services must be directed by the Client to the respective third-party provider.

12. Complaints Procedure

Claims concerning medical services must be directed directly to the Clinic that performed the procedure. Clear Sight Abroad, s. r. o.  will, upon request, assist the Client in forwarding a complaint or arranging an additional consultation but cannot decide on medical matters.

Non-medical complaints must be submitted in writing to info@clearsightabroad.eu within 30 days of the service date. Clear Sight Abroad, s. r. o. will respond within 30 days.

13. Governing Law and Dispute Resolution

All legal relations arising under or in connection with these Terms and Conditions shall be governed by the laws of the Czech Republic, excluding conflict-of-law rules.

The parties shall first seek to resolve disputes amicably. If no settlement is reached, disputes shall be submitted to the courts of the Czech Republic having local jurisdiction over the registered office of the Company.

Consumers residing in the EU may also submit disputes for alternative dispute resolution via the Czech Trade Inspection Authority (www.coi.cz) or through the European Online Dispute Resolution Platform (https://ec.europa.eu/consumers/odr).

14. Final Provisions

These Terms and Conditions are available at the registered office of Clear Sight Abroad, s. r. o.  and on its website www.clearsightabroad.eu.
Clear Sight Abroad, s. r. o. reserves the right to amend these Terms and Conditions reasonably, particularly to reflect legislative or operational changes. Updated versions take effect upon publication on the website and notification to existing Clients by email.

If any provision of these Terms and Conditions is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Unless otherwise provided by these Terms and Conditions, all communication between Clear Sight Abroad, s. r. o.  and the Client shall take place electronically via email. An electronic message (email) sent by Clear Sight Abroad, s. r. o. to the email address provided by the Client in the booking form shall be deemed delivered to the Client on the day following the day it was sent. The Client is responsible for ensuring the accuracy and functionality of their provided email address.

Clear Sight Abroad s.r.o.
Plzeňská 3352/156, Smíchov, 150 00 Prague 5, Czech Republic
Email: info@clearsightabroad.eu
Website: www.clearsightabroad.eu