Privacy Policy
Effective Date: 23.6.2025
This Privacy Policy explains how Clear Sight Abroad s.r.o. („we“, „us“, „our“) collects, processes, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws of the European Union and the Czech Republic.
We are committed to maintaining the confidentiality and security of your personal information.
- What Is GDPR and Why This Matters
The General Data Protection Regulation (GDPR) is a European Union regulation that governs how organizations handle personal data. It is designed to protect the privacy and personal rights of individuals within the EU and applies to any business that processes personal data of EU residents — regardless of where the business is located.
As a company based in the European Union, Clear Sight Abroad s.r.o. is fully committed to complying with the GDPR. This Privacy Policy explains how we collect, use, store, and protect your personal information in a lawful, transparent, and fair manner.
- Data Controller
Clear Sight Abroad s.r.o.
Plzeňská 3352/156, 150 00 Prague 5, Czech Republic
Company ID (IČO): 23285630
Email: info@clearsightabroad.eu
- What Personal Data We Collect
We may collect the following personal data when you interact with our website or services:
- Identification and Contact Information: First and last name, email address, telephone number, country of residence, date of birth.
- Health Information: Information voluntarily provided in forms such as eye condition, vision prescription, previous procedures or planned treatments.
- Technical Data: IP address, browser type, operating system, device information, and location (collected via cookies or similar technologies).
- Communication Data: Messages you send us via email, contact forms, or phone.
- Marketing Preferences: Subscription status, responses to newsletters or promotions.
- How We Collect Data
We collect data in the following ways:
- Through contact forms on our website
- When you email or call us
- Through newsletter subscription forms
- Automatically via cookies and tracking technologies on our website
- Occasionally from third parties (e.g. partner clinics)
- Purpose and Legal Basis for Processing
We process your personal data for the following purposes, each based on a specific legal ground under the General Data Protection Regulation (GDPR):
- To respond to your inquiry or request
This is necessary in order to take steps at your request prior to entering into a contract (e.g., arranging a consultation or providing information about services). - To facilitate your referral to partner clinics
This is based on your explicit consent and our legitimate interest in enabling you to access medical services abroad. - To send you newsletters or marketing communications
We will only do this with your freely given and informed consent, which you may withdraw at any time. - To analyze website usage and improve user experience
This processing is based on our legitimate interest in understanding how visitors interact with our website and improving its performance and content. - To comply with legal obligations
In some cases, we are required to retain or disclose data in accordance with applicable Czech or EU law (e.g., accounting or anti-fraud obligations).
Please note: Health-related data is processed only with your explicit consent, and solely for the purpose of referring you to medical services.
- Direct Marketing
Our marketing activities towards you are very limited and consist of:
- sending newsletters
- social media related activities
- requesting feedback
- remarketing
We will always ask for your explicit consent before carrying out any marketing activities. You may withdraw your consent at any time by following the unsubscribe instructions in our communications or by contacting us directly.
- Consequences of Not Providing Personal Data
Providing your personal data is voluntary. However, in some cases, it is necessary in order for us to respond to your inquiry, refer you to a medical partner, or organize a consultation.
If you choose not to provide certain required information (such as your contact details or medical history), we may not be able to offer you our services or proceed with your request.
- Who Has Access to Your Data
We may share your personal data with:
- Partner clinics and medical providers – to arrange consultations or treatment on your behalf
- Service providers – hosting, email delivery, analytics, CRM, and IT support
- Legal authorities – if required by law
- Marketing or analytics platforms – based on your cookie consent
We ensure that all third parties comply with GDPR standards and enter into data processing agreements when necessary.
- International Transfers
Some of our data processors (e.g. cloud or email services) may operate outside the EU/EEA. In such cases, your data is transferred only under appropriate safeguards, such as:
- EU Standard Contractual Clauses
- Adequacy decisions by the European Commission
- Data Retention
We retain your data only as long as necessary for the purposes described:
- Medical or booking data: up to 10 years, in line with legal requirements
- Marketing data: until you unsubscribe or withdraw consent
- Cookies/analytics data: typically 6–24 months (based on type and settings)
Once no longer needed, your data will be securely deleted or anonymized.
- Your Rights under GDPR
You have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure („right to be forgotten“)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with the Czech Data Protection Authority (ÚOOÚ)
To exercise your rights, email us at: info@clearsightabroad.eu
- Cookies and Tracking
We use cookies and similar technologies to:
- Ensure proper functioning of the website
- Analyze user behavior and improve the site
- Offer personalized content and marketing (if consented)
- Remarketing purposes
You can manage your cookie preferences via the cookie banner or browser settings. For details, please see our Cookie Policy.
- Security Measures
We apply appropriate technical and organizational measures to ensure data protection, including:
- Secure servers and encrypted communication (HTTPS)
- Access control and limited data access
- Staff confidentiality obligations
- Regular system updates and monitoring
- Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available on our website, with the date of effect clearly indicated.
Contact
If you have any questions or concerns regarding this policy or your data, please contact us:
Clear Sight Abroad s.r.o.
Plzeňská 3352/156, 150 00 Prague 5
Email: info@clearsightabroad.eu
Cookies
About Cookies
A cookie is a small text file containing an identifier (a string of letters and numbers) that is sent by a web server to your web browser and stored on your device. When you visit the website again, your browser sends the cookie back to the server to identify your device and remember certain information.
Cookies can be either:
- Session cookies, which are temporary and deleted when you close your browser, or
- Persistent cookies, which remain on your device for a set period or until you delete them.
Cookies typically do not contain personal information that directly identifies you. However, personal data that we collect or store may be linked to the information stored in cookies.
Cookies We Use
We use cookies for the following purposes:
- Authentication and Security:
To identify you and protect your data when you log in to the medical questionnaire or booking sections of our website, and to maintain your session while navigating the site (session cookies). - Service Provider Cookies:
Some third-party service providers we work with use cookies when you visit our website. These cookies help provide and improve their services.
Specifically, we use:
- Google Analytics:
To analyze website usage and improve user experience. Google Analytics collects information about how visitors use our website through cookies. The data collected is used to generate reports on website activity. Google’s privacy policy can be found here: https://www.google.com/policies/privacy/. - Facebook Pixel:
To analyze website usage for marketing purposes. Facebook Pixel collects information via cookies to help us measure and optimize our advertising efforts. Facebook’s cookie policy is available here: https://www.facebook.com/policies/cookies/.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically choose to:
- Refuse to accept cookies,
- Delete existing cookies, or
- Block cookies from specific websites.
Please note that if you disable or block cookies, some features and services on our website may not function properly, and your user experience may be limited.
Instructions for managing cookies can usually be found in the “Help” section of your browser or device.
